Effective October 15, 2026
These terms cover msisolveit.services and general service arrangements with Ms I Solve It Services LLC. Your accepted written quote or service agreement identifies the work, location, price and other job-specific details.
A consultation is free for 30 minutes, by phone or Google Meet at your choice. Consultations are available Monday–Friday, 9 a.m.–5 p.m. Central, subject to calendar availability, with at least 24 hours’ notice and a 15-minute buffer between appointments. For a phone consultation, the owner calls the number you provide. A consultation discusses the work; it does not include completion of a paid service. The paid-service cancellation charges below do not apply to free consultations.
You may also book an available service directly. We confirm scope, location, timing and availability. A calendar duration does not guarantee that every requested task fits in that time. Appointment and cancellation times use Central Time, America/Chicago, including daylight-saving changes. Booking tools may display the equivalent in your selected time zone; check your confirmation.
The accepted quote identifies the tasks, service unit or duration, price, applicable travel charges, taxes and total. Extra work needs your approval. Photography and video are quote-only, starting at $120; the final price depends on the agreed scope. Tax preparation requests are directed to Nell It Tax and require a separate engagement; tax preparation is not a Ms I Solve It service.
When paid booking is available, payment for the agreed service is due at booking. A free consultation requires no service payment. Any different payment arrangement must be stated in the accepted written quote before you pay.
Travel includes the first 30 one-way driving miles from our service base. For distances greater than 30 but less than 35 miles, the fee is $2 for each mile over 30, one way. At 35 miles or more, it is $2 per excess mile in each direction. A 32-mile trip adds $4; 35 miles adds $20; 40 miles adds $40. Separate visits may incur separate travel charges. We confirm distance and total before payment.
The owner or an assigned Ms I Solve It staff member may perform the work. For tasks requiring a license, commission or other legal credential, we verify the assigned person’s required credential before assignment. Real estate showings, tours and open houses requiring a license are performed by an appropriately licensed professional under the required brokerage arrangement. Unlicensed support is limited to permitted clerical work and excludes solicitation, showings or providing access to prospective buyers or tenants.
Notarial acts are performed by a properly commissioned notary. Remote online notarization requires the appropriate online authority and process. Provide accurate job details and authorized access, and tell us about hazards, animals and access restrictions. Unsafe or unlawful work may need to pause; any charge must follow the agreed terms.
Do not interfere with the site, impersonate someone else or submit unlawful content. Protected site and brand materials may be reused with permission or another lawful basis. Changes to these terms apply prospectively and do not silently change an accepted job. Rights that cannot lawfully be waived remain available.
Cancel through the booking link in your confirmation. We use the system’s recorded cancellation timestamp and count backward from the scheduled start in Central Time, America/Chicago. If the link fails or is unavailable, email [email protected] for support. This process does not restrict cancellation methods or rights required by law.
More than 48 hours before start: refund of the amount paid, less only a permitted processing-fee deduction described below.
More than 24 hours and up to and including 48 hours before start: 70% of the amount paid is refunded; 30% is retained, with no additional processing-fee deduction.
24 hours or less before start: no cancellation refund; rescheduling is allowed as described below.
Exactly 48 hours falls in the 70% refund window. Exactly 24 hours falls in the no-refund window. No separate $35 or duplicate cancellation fee is added.
For customer cancellations more than 48 hours before start only, we may deduct original payment-processing fees actually charged to us for that payment and not returned by the processor, but only where law and payment-network rules permit. Any deduction is itemized without markup and is never charged twice. Processing fees are nonrefundable only to that limited extent. This provision does not make a customer-facing card surcharge nonrefundable.
To reschedule instead of cancel, arrange the replacement appointment when making the change. It must be the exact same task, at the same address and price. A changed task or address is a new task.
If we attempt the service but you do not attend, admit us or provide agreed access, and the failure is not caused by us, 100% of the service price is retained, subject to law. No separate cancellation fee is added.
If we cancel because of dangerous weather or a business emergency, you may choose to reschedule or receive a full refund, including any processing-fee amount, without deduction. If we cannot provide the service, we give a full refund without a processing-fee deduction.
The owner reviews refunds manually and initiates an approved refund immediately after approval. Your bank or payment provider may take an estimated 7–10 business days after initiation to post it; this is not guaranteed. Contact us if the refund has not appeared.
Mandatory legal and payment-network refund rights and deadlines take priority over this policy and our review process. No processing fee is deducted where all payments must be returned.
Email: [email protected] | Phone: 513-926-3966
Mailing only: 801 South Highway 183 #1521, Leander, TX 78641.
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